Getting a low car insurance rate isn’t worth it if your insurance company has a bad reputation. That’s why before signing on with a company, it’s important to look up the insurer’s complaint record to see how they fair. There are two reliable ways to vet your insurance company.
#1 – Go the National Association of Insurance Commissioners’ Consumer Information Source. Type the company’s name and choose “property/casualty” in the drop-down menu. Afterward, click “closed complaints.” All of this will show you the ratio of the insurer’s market share of resolved complaints to the company’s market share of auto premiums.
#2 – Search for the company at A.M. Best’s or Standard & Poor’s website. It surveys customers about their experience with insurance companies. J.D. Power also rates companies based on the shopping process and on claims satisfaction.